Well I am off to London tomorrow to see the wonderful wizard of Oz, not really. As the Arch Web Editor for CoFHE I have to become trained in the art of using the CILIP Content Management System. This is, for those unsure, a system that allows multiple users to create, edit and upload web [...]
Filed under: blog, lis | Tagged: , applications, COFHE, IT, librarian, library, software, web | Leave a Comment »
Filed under: videos | Tagged: gorilla, job interview, librarian, library, recruitment | Leave a Comment »
I am not going to reference this article as it is an incredibly subjective topic. Librarians are normally dealing with a plethora of users, all with different issues and needs and when those needs or expectations are not met or even afronted, there can be a surge of wrath that surges forth in ones [...]
Filed under: advice, customer service, golden rules, resources | Tagged: complaints, customer service, keeping calm, library, service, students | Leave a Comment »
http://webworkerdaily.com/2007/10/10/24-things-you-can-do-with-an-index-card/
I vaguely remember index cards, at school we had little card wallets that we called library cards but still the catalogues were on an OPAC. Admittedly we, as an institution, still had a few things on index cards dotted around but what are we going to do with with all these old cards that are [...]
Filed under: blog, internet reference, nostalgia, resources | Tagged: cards, catalogue, index, library, nostalgia, retro, vintage | Leave a Comment »
My first post is going to be hitting on an issue that is a fundamental part of any library, and that is the tentative happy world of Customer Service. This thought inspired by an article that I read in CILIP Update this morning about library assistants being hired from customer care backgrounds.
With the increasing realisation [...]
Filed under: customer service, library, lis | Tagged: , care, customer, learning, library, resources, service | 1 Comment »
