I am not going to reference this article as it is an incredibly subjective topic. Librarians are normally dealing with a plethora of users, all with different issues and needs and when those needs or expectations are not met or even afronted, there can be a surge of wrath that surges forth in ones [...]
Filed under: advice, customer service, golden rules, resources | Tagged: complaints, customer service, keeping calm, library, service, students | Leave a Comment »
How do you start a blog? Not the way that I did, notice the first article I have launched this whole thing with is Customer Service? and it isn’t even that well written. These are my golden rules to blogging which are mostly just common sense, and really, I should keep to them myself!
#Rule One#
Do [...]
Filed under: advice, blog, golden rules | Tagged: , attention grabbing, blog writing, engaging, golden rules, good blog, good grammar, journalism, rules | Leave a Comment »
