Non Google Day

Here is a suggestion for something that I reckon, would prove a hit in any academic library.  A ‘Non Google Day’. Google is now a verb in itself, to ‘Google‘ something is the act of looking up information on the internet, “What’s a multi faceted information architecture?” ”I don’t know, why don’t you google it!“ etc. So [...]

Pressure on Public Libraries from migrant workers and Weeding, the academics worst nightmare.

Two interesting stories have appeared in my local rag, the first one is a report from the Local Government Association stating that migrant workers are ‘hogging’ the public access PC’s in local libraries, and the second one was an article about students protesting against Exeter University weeding some books in the main Streatham Campus library. [...]

Keeping your calm: Dealing with obnoxiousness and anger from patrons/users, a grunts guide.

I am not going to reference this article as it is an incredibly subjective topic. Librarians are normally dealing with a plethora of users, all with different issues and needs and when those needs or expectations are not met or even afronted, there can be a surge of wrath that surges forth in ones direction. [...]

Blogs: Golden rules to make it good.

How do you start a blog?  Not the way that I did, notice the first article I have launched this whole thing with is Customer Service? and it isn’t even that well written.  These are my golden rules to blogging which are mostly just common sense, and really, I should keep to them myself! #Rule [...]