I am not going to reference this article as it is an incredibly subjective topic. Librarians are normally dealing with a plethora of users, all with different issues and needs and when those needs or expectations are not met or even afronted, there can be a surge of wrath that surges forth in ones [...]
Filed under: advice, customer service, golden rules, resources | Tagged: complaints, customer service, keeping calm, library, service, students | Leave a Comment »
